Extended Christmas Returns
Orders placed between the 1st of November and the 16th of December (inclusive) will be subject to an extended returns period. You will be able to return items purchased during this period up until the 13th of January.
We hope you will be completely satisfied with any product purchased from Simply Hike. However, should you wish you can return it for any reason within 28 days from the date of despatch for a full refund (less postage costs), excluding gift cards and E-gift cards. Items must be unused and in an as new condition with all packaging and labels/tags attached. We aim to process returns as soon as possible, however please allow up to 14 days for your refund to be processed during peak periods.
Please take care when trying items on. If an item is returned to us in an unsuitable condition, worn or damaged, we won't be able to refund you. In this case, we would have to send the item back to you and ask you to cover the costs of delivery. If we don’t hear back from you within 14 days, the goods will be destroyed.
If you return an item that you didn’t purchase from us, we’ll do our best to contact you from the details provided in the parcel. We’re happy to send these back to you and you would be required to cover the costs of delivery (£9 for UK customers). If we don’t hear back from you within 14 days, the goods will be destroyed.
Your statutory right to cancel under Consumer Contracts Regulations is unaffected.