If you created your Royal Mail label using the online portal service then you can locate your tracking number on your postage receipt which usually starts with two letters and ends in GB. You can enter the tracking number on the Royal Mail website to see if it has been delivered to us in Faversham by clicking here.
If you sent the item back using your own postage method and opted for a tracked service then you will be able to check the tracking to see when it was received back.
If you sent it back on a service without tracking then please allow up to 14 days from when we should have received your item back for your refund to be processed.
You will receive confirmation via email once your refund has been processed and we aim to process returns within a week of receiving them.